CHARLOTTE™ - Versatile Plush Velvet Shoulder Tote Bag

Our customer service is available 24/7 during the closure period. Simply send us an email at support@emma-toronto.ca or leave us a message via our Contact page, and we'll get back to you within 24 hours.

Yes, you can return your order within 30 days of delivery, provided the items are intact and in their original packaging. Since we will soon be permanently closing our workshop, we ask that you please contact our customer service before sending a return, so we can guide you through the process.

No, this is our final clearance. After 37 years of passion for stained glass, Aveline is permanently closing his workshop in 2026. Once the stock is gone, each piece will become a one-of-a-kind, irreplaceable creation.

Absolutely. Once your order ships, you'll receive a confirmation email with your tracking number and a tracking link to follow your package's journey (don't forget to check your spam folder). You can also check your tracking at any time by entering your order number and email address on our Track Your Order page.